FAQ - iRASSHAi Frequently Asked Questions

FRANCE :

• Mondial Relay (Point relais): 4.90€
  Free from 50€ purchase
  2 to 6 working days
• DPD Predict (home delivery): 7.90€
  Free from 80€
  2 to 4 working days

EUROPE ZONE 1 (Belgium, Luxembourg, Germany, Netherlands) :

• Colissimo Standard International (home delivery): 11.50€
  Free for orders over 100€

EUROPE ZONE 2 (Italy, Portugal, Spain, Austria) :

• Colissimo Standard International (home delivery): 15.50€
  Free for orders over 120€

EUROPE ZONE 3 (Denmark, Hungary, Poland, Czech Republic, Slovakia, Slovenia, Estonia, Lithuania, Sweden) :

• Colissimo Standard International (home delivery): 19.50€
  Free for orders over 140€

EUROPE ZONE 4 (Bulgaria, Croatia, Cyprus, Finland, Greece, Iceland, Latvia, Malta, Norway, Romania, Turkey) :

• Colissimo Standard International (home delivery): 26€
  Free for orders over 170€

INTERNATIONAL: We're doing our utmost to expand our delivery perimeter as quickly as possible! If you are interested in a particular destination, please send us an e-mail to hello@irasshai.co so that we can look into this option.

MORE INFORMATION :

Point Relais deliveries are made from Tuesday to Saturday during Point Relais opening hours. To find out the opening hours of your Point Relais, select it from the list of Points Relais. There are no deliveries on Sundays, Mondays and public holidays.

For home delivery with DPD Predict, deliveries are usually made Monday to Friday between 8am and 6pm. You will be informed by SMS and e-mail when the parcel has been picked up, and then of the scheduled delivery day, with an indication of the time slot for delivery.

After each order placed on our website, you will receive an order confirmation email. As soon as your order is ready and handed over to the carrier, you will receive an email with a tracking number and a tracking link that you can use to follow the progress of your order. To contact us about the progress of your order, please write to hello@irasshai.co.

Due to the perishable nature of the food products we offer and in order to guarantee food safety, we are unable to accept exchanges or returns for this category of products.

We regularly update the status of your order until it is delivered. If you notice that the status of your order has been stuck on "preparation" or "in progress" for several days, this may be due to delays beyond our control or to problems encountered by our carrier, resulting in additional delivery time. Please be assured that we will do our utmost to deliver your parcel as quickly as possible.

It is possible that the carrier will update the status of the parcel before it is actually delivered. We therefore recommend that you wait 48 hours before filing a claim with the carrier. If after this period you have still not received your order, or if you have any concerns, please contact us by email at hello@irasshai.co. We will open an additional claim on our side and keep you informed as soon as we receive a response from the carrier.

If the status of your order indicates "delivered" but you have not received your package, please contact our customer service department by email at hello@irasshai.co. We will do our best to resolve the situation.

Since November 1, 2022, a single 8-day delivery period has applied to all Point Relais parcels. After this period, the parcel is returned to iRASSHAi.

EUROPE ZONE 1 (Belgium, Luxembourg, Germany, Netherlands) :

• Colissimo Standard International (home delivery): 11.50€
  Free for orders over 100€

EUROPE ZONE 2 (Italy, Portugal, Spain, Austria) :

• Colissimo Standard International (home delivery): 15.50€
  Free for orders over 120€

EUROPE ZONE 3 (Denmark, Hungary, Poland, Czech Republic, Slovakia, Slovenia, Estonia, Lithuania, Sweden) :

• Colissimo Standard International (home delivery): 19.50€
  Free for orders over 140€

INTERNATIONAL: We're doing our utmost to expand our delivery perimeter as quickly as possible! If you are interested in a particular destination, please send us an e-mail to hello@irasshai.co so that we can consider this option.

Please let us know where you would like to be delivered, so that we can prioritize your destination in the future.

We take great care with every order placed on our site, and carry out rigorous quality control on every item. Although rare, it is possible that you may receive a damaged item or that an error has crept into your order. If this happens, please contact our customer service department at hello@irasshai.co. Please provide us with your order number, as well as a photo of the item concerned, so that we can resolve the situation as best we can. We will deal with your request as quickly as possible and find the best solution to your problem.

Due to the perishable nature of the food products we offer and in order to guarantee health safety, we are unable to accept exchanges or returns for this category of products.

To add a product to your order, please contact our customer service department as soon as possible at hello@irasshai.co. We can modify the content of your order as long as it is not being prepared, but please note that this delay is quite short. Once this period has elapsed, it will be necessary to place a new order.

To cancel your order, please contact our customer service department as soon as possible at hello@irasshai.co. We are only able to change the status of your order as long as it is not in preparation, which implies a limited timeframe. Unfortunately, once this period has elapsed, it will no longer be possible to cancel the order.

At the checkout stage of the order process, you have the option of applying your promo code or gift card. The box allowing you to add this information is located on the right, below the total amount of your order.

You can pay for your purchases online using a bank card, Visa or Mastercard. For in-store payments, we accept Visa, Mastercard and cash.

When you place an order with irasshai.co, your personal information is secured using state-of-the-art encryption technology called Secure Socket Layer (SSL), which is widely recognized as the most secure for online transactions. Your bank details are encrypted using this technology and are never stored on the site without your consent. So you can shop with confidence, knowing that your information is protected and that you'll enjoy a secure shopping experience on our site.

At the checkout stage of the order process, you have the option of applying your promo code or gift card. The box allowing you to add this information is located on the right, below the total amount of your order.

Your health and safety are our top priorities at iRASSHAi. We understand the importance of taking food allergies into account when making purchases. To help you make informed choices, please consider the following guidelines:

Please read product labels carefully: we clearly indicate the ingredients on every package. Be sure to read product labels carefully to check for the presence of common allergens such as gluten, nuts, dairy, soy, shellfish, eggs, etc.

Contact our customer service department: if you have any questions or concerns about allergens in our products, please don't hesitate to contact our customer service department at hello@irasshai.co. Our team will be delighted to help you and answer any questions you may have.

We strive to provide you with a pleasant and secure experience. If you have any suggestions for improving our product selection process for allergy sufferers, please let us know.

At iRASSHAi, we're proud to offer a carefully selected range of Japanese products. Above all, we attach great importance to the quality of our products. We work closely with trusted producers and suppliers in Japan, carefully selected for their commitment to excellence.

We place particular emphasis on preserving the unique traditions and skills of Japanese cuisine, promoting artisanal and emblematic products. Of course, we also ensure that these products meet the highest standards of quality, authenticity and food safety.

We are constantly on the lookout for the latest trends, fresh arrivals and seasonal products to maintain a dynamic and diverse selection.

At iRASSHAi, your suggestions and requests are always welcome! We strive to listen to your needs and offer you an exceptional Japanese culinary experience.

It's important to understand the difference between Minimum Shelf Life (MSL) and Best Before Date (BBD) to determine whether a product has expired.

Date de Durabilité Minimale (DDM): this date is indicated on products with a longer shelf life. It is generally used for non-perishable products such as canned goods, pasta, dry goods, etc. The DDM indicates the period during which the product retains its specific properties (taste, texture, aroma, etc.) under appropriate storage conditions. After the DDM, the product may gradually lose some of its qualities, but this does not necessarily mean that it is harmful to your health. You can still consume products after the MDD if they appear to be in good condition and show no signs of deterioration (suspect odor, color change, altered taste, etc.). However, the quality may be altered, and you must use your personal judgement to decide whether to consume them.

Best Before Date (BBD): this date is used for perishable and sensitive products, such as fresh produce, dairy products, meat, fish, etc. The BBD indicates how long the product can be stored. The best-before date indicates how long a product can be safely consumed, provided it is properly stored and handled. Once the best-before date has passed, the product may become hazardous to your health and should not be consumed, even if it appears to be in good condition. To avoid the risk of food poisoning, it is important to strictly respect the use-by date.

To know if a product has expired, it's essential to check the Best Before or Best Before dates printed on the packaging. Be sure to respect these dates, and to follow the manufacturer's specific recommendations on product storage and handling. If you have any doubts about the freshness or safety of a product, it is preferable not to consume it and to throw it away as a precautionary measure.

We draw your attention to the fact that some products imported from Japan display the date in the format year YY / month MM / day DD.

Please do not hesitate to contact customer service at hello@irasshai.co if you have any further questions or specific concerns about the shelf life and safety of the products you purchase.

We implement rigorous procedures to ensure that all our chilled and frozen products are stored, handled and transported under optimum conditions. We use state-of-the-art refrigeration equipment and proven cold chain management techniques regularly audited by third-party organizations to preserve the freshness and quality of our products at every stage.

We understand the importance of the cold chain in preserving the freshness, quality and safety of our products. So you can have complete confidence in our commitment to providing you with chilled and frozen products that meet the highest standards.

If you are unable to find a specific product on our site, please do not hesitate to contact our customer service department at hello@irasshai.co. We look forward to hearing from you and receiving your suggestions. We're always keen to discover new products and producers, and we'll do our utmost to improve our offer in ever more relevant ways.

The in-store selection at 40 rue du Louvre is more extensive than that on the website at present. You'll find fresh and frozen products, an exclusive selection from Japan, several kitchen utensils and accessories, tableware, and even recipe books!
We hope to be able to offer these same items on the site very soon, and continue to expand our product offering. If you have any suggestions, ideas or desires, we'd love to hear from you and will do our best to offer them!

iRASSHAi is the new meeting place for lovers of Japanese cuisine! The concept store is located right in the heart of Paris: grocery store, restaurants, café, bar, cooking classes and much more! To find out more, please visit our Concept page.

iRASSHAi is located at 40 rue du Louvre, Paris 1st. Here you'll find a grocery store, restaurants, a café, a bar, cooking classes and much more!

iRASSHAi is open 7 days a week

KISSATEN ∙ the café: from 10am to 6pm
SAKABA ∙ the bar: from 6pm to midnight
L'ÉPICERIE : from 10am to 8pm
la vente À EMPORTER : from 11am to 6pm
SHOKUDO ∙ la cantine : from 11:30am to 3pm then from 6pm to 10pm
BIWAN ∙ la table : opening soon

You can visit SHOKUDO · La cantine without a reservation.

For BIWAN · the table and for the residences, we use Zenchef' s services to offer you greater flexibility in terms of possible reservation choices.

Thank you very much for your interest in iRASSHAi. If you would like to discuss a possible privatization, please contact us by email at hello@irasshai.co.

We're looking for dynamic, enthusiastic people who understand and promote our values. If you would like to find out more about our current vacancies, please visit our recruitment page.

If you would like to submit an unsolicited application, please send your CV and covering letter to hello@irasshai.co.

If you would like to discuss a possible partnership in connection with Japanese cuisine, please contact us by email at hello@irasshai.co.

Our space is dedicated to Japanese cuisine and we select products strictly related to this theme. If you would like to suggest products that match this theme, please email us at hello@irasshai.co. You'll be able to talk to the purchasing team, who will test the product and get back to you if they think it's a good fit.