FAQ - Frequently Irasshai Questions

Delivery & return of my order

FRANCE :

  • Mondial Relay (relay point): € 4.90
    Free from € 50 purchase
    2 to 6 working days
  • DPD PREDICT (at home): 7.90 €
    Free from € 80 purchase
    2 to 4 working days

Europe Zone 1 (Belgium, Luxembourg, Germany, Netherlands):

  • Colissimo Standard International (at home): 11.50 €
    Free from € 100 purchase

Europe Zone 2 (Italy, Portugal, Spain, Austria):

  • Colissimo Standard International (at home): € 15.50
    Free from € 120 purchase

Europe Zone 3 (Denmark, Hungary, Poland, Czech Republic, Slovakia, Slovenia, Estonia, Lithuania, Suede):

  • Colissimo standard international (at home): 19.50 €
    Free from € 140 purchase

Europe Zone 4 (Bulgaria, Croatia, Cyprus, Finland, Greece, Iceland, Latvia, Malta, Norway, Romania, Turkey):

  • Colissimo standard international (at home): € 26
    Free from 170 € of purchase

INTERNATIONAL : We are doing our best to enlarge our delivery perimeter as soon as possible! If you are interested in a particular destination, do not hesitate to send us an email to hello@irasshai.co so that we can study this option.

MORE INFORMATION :

Relay delivery points are made Tuesday to Saturday during the opening hours of the relay points. To find the schedules of your relay point, select it in the Relay list list. There is no delivery on Sunday, Monday and public holidays.

For home delivery with DPD Predict, deliveries are usually made from Monday to Friday between 8 a.m. and 6 p.m. You will be informed by SMS and by e-mail of the treatment of the package, then of the scheduled delivery day, with an indication of the time slot of passage.

After each order placed on our site, you receive an order confirmation email. As soon as it is ready and given to the carrier, you receive an email with a tracking number as well as a tracking link that you can use to follow the delivery of your package.  To join us in the delivery of your order, you can write to us to hello@irasshai.co.

Due to the perishable nature of the food products that we offer and in order to guarantee health security, we are unable to accept exchanges or returns for this category of products. For any other type of product, please write us to hello@irasshai.co

We regularly update the status of your order until it is delivery. If you notice that the status of your order is blocked on "preparation" or "being delivery" for several days, this may be due to delays independent of our will or to problems encountered by our carrier, resulting in additional time for the delivery. Rest assured that we do everything we can to deliver your package to you as soon as possible.

It is possible that the carrier updates the status of the package even before its effective delivery. We therefore recommend that you wait for 48 hours before opening a complaint with the carrier. If after this period you have still not received your order or if you have concerns, please contact us by email at the address hello@irasshai.co. We will open an additional complaint on our side and we will keep you informed as soon as we receive a response from the carrier.

If the status of your order indicates "delivered" but you have not received your package, please contact our customer service by email at the address hello@irasshai.co. We will do our best to resolve the situation.

Since November 1, 2022, a unique period of 8 days has been applied for all packages in relay point. After this deadline, the package is returned to Irasshai.

Europe Zone 1 (Belgium, Luxembourg, Germany, Netherlands):

  • Colissimo Standard International (at home): 11.50 €
    Free from € 100 purchase

Europe Zone 2 (Italy, Portugal, Spain, Austria):

  • Colissimo Standard International (at home): € 15.50
    Free from € 120 purchase

Europe Zone 3 (Denmark, Hungary, Poland, Czech Republic, Slovakia, Slovenia, Estonia, Lithuania, Suede):

  • Colissimo standard international (at home): 19.50 €
    Free from € 140 purchase

INTERNATIONAL : We are doing our best to enlarge our delivery perimeter as soon as possible! If you are interested in a particular destination, do not hesitate to send us an email to hello@irasshai.co so that we can study this option.


Do not hesitate to let us know where you would like to be delivered so that we deprive your destination in the future.

My command

We pay particular attention to each order placed on our site and we carry out a rigorous quality check for each item. Although this is rare, you may receive a damaged item or an error has slipped into your order. If this happens, do not hesitate to contact our customer service at the address hello@irasshai.co. Please provide us with your order number, so a photo of the article concerned so that we can best resolve the situation. We are committed to processing your request quickly and finding the solution best suited to your problem.

Due to the perishable nature of the food products that we offer and in order to guarantee health security, we are unable to accept exchanges or returns for this category of products. For any other type of product, please write us to hello@irasshai.co

To add a product to your order, please contact our customer service as soon as possible at the address hello@irasshai.co. We can change the content of your order as long as it is not being prepared, but please note that this period is quite short. Once this period has passed, it will be necessary to place a new order.

To cancel your order, please contact our customer service as soon as possible at the address hello@irasshai.co. We are able to modify the status of your order only as long as it is not being prepared, which implies a limited period. Once this period has elapsed, it will unfortunately not be possible for us to cancel the order.

When the order process is payable, you can apply your promo code or gift card. The insert to add this information is located on the right, below the total amount of your order.

The Irasshai club: our loyalty program

You can join the Irasshai club at any time via this page As soon as you create an account on our site! You will find all the information concerning the operation of the loyalty program, how to earn points and against what to exchange it.

On the menu ? Points to be won in different ways in order to access exclusive awards!

No: your points can be used without a deadline!

It is possible that depending on the missions carried out, the points arrive with a little delay in your account. If it is late, do not hesitate to write us tohello@irasshai.coTo put the problem back and we will do what it takes to help you.

Payment

You have the option of paying your online purchases using a bank card, a visa or a mastercard. Regarding payments in stores, we accept bank cards, visa, mastercard, ticket-restaurant cards, as well as cash payments.

When you place an order on Irasshai.co, your personal information is secure thanks to advanced encryption technology called Secure Socket Layer (SSL), which is widely recognized as being the safest for online transactions. Your banking data is encrypted thanks to this technology and is never stored on the site without your consent. Thus, you can make your purchases with confidence, knowing that your information is protected and that you benefit from a secure shopping experience on our site.

When the order process is payable, you can apply your promo code or gift card. The insert to add this information is located on the right, below the total amount of your order.

Products for sale at Irasshai

Your health and safety are our priority at Irasshai. We understand the importance of taking food allergies into account during your purchases. To help you make informed choices, please take the following instructions into consideration:

Please consult the products labels carefully: we clearly indicate the ingredients on each packaging. Make sure you read the labels of products carefully to check the presence of current allergens such as gluten, nuts, dairy products, soybeans, crustaceans, eggs, etc.

Contact our customer service: if you have any questions or concerns about allergens present in our products, do not hesitate to contact our customer service at the address hello@irasshai.co. Our team will be delighted to help you and answer all your questions.

 We strive to offer you a pleasant and secure experience. If you have any suggestions to improve our product selection process for allergic people, do not hesitate to let us know.

At Irasshai, we are proud to offer a carefully chosen selection of Japanese products. First of all, we attach great importance to the quality of our products. We are working closely with producers and suppliers of confidence in Japan meticulously selected for their commitment to excellence.

We attach particular importance to the preservation of unique traditions and know-how of Japanese cuisine, by valuing craft and emblematic products. Of course, we ensure that these products meet the strictest standards in terms of quality, authenticity and food security.

We are constantly on the lookout for the latest trends, fresh arrivals and seasonal products in order to maintain a dynamic and diverse selection.

At Irasshai, your suggestions and requests are always welcome! We strive to listen to your needs and offer you an exceptional Japanese culinary experience.

It is important to understand the difference between the minimum durability date (DDM) and the deadline for consumption (DLC) to determine if a product is expired. 

Minimum durability date (DDM): This date is indicated on products that have a longer shelf life. It is generally used for non -perishable products such as preserves, pasta, dry products, etc. The DDM indicates the period during which the product retains its specific properties (taste, texture, aroma, etc.) under appropriate storage conditions. After the DDM, the product can gradually lose some of its qualities, but that does not necessarily mean that it is dangerous for health. You can always consume products after the DDM if they seem in good condition and do not have signs of deterioration (suspicious odor, change in color, altered taste, etc.). However, the quality can be altered and you need to use your personal judgment to decide if you want to consume them.

Deadline for consumption (DLC): This date is used for perishable and sensitive products, such as fresh products, dairy products, meat, fish, etc. The DLC indicates to what date the product can be consumed safely, provided that it is properly stored and manipulated. After the DLC, the product can become dangerous for health and it is strongly not recommended to consume it, even if it seems in good condition. It is important to strictly respect the DLC to avoid any risk of food poisoning.

To find out if a product is expired, it is essential to check the DDM or the DLC printed on the packaging. Be sure to comply with these dates and follow the manufacturer's specific recommendations concerning the storage and handling of products. If you have doubts about the freshness or safety of a product, it is best not to consume it and throw it as a precaution.

We draw your attention to the fact that some of the products imported from Japan presents the date in the AA / month mm / day JJ year format.

Do not hesitate to contact the customer service at the address hello@irasshai.co If you have additional questions or specific concerns regarding the shelf life and the safety of the products you buy.

We set up rigorous procedures to ensure that all our refrigerated and frozen products are stored, handled and transported in optimal conditions. We use cutting -edge refrigeration equipment and proven cold management techniques regularly controlled by third -party organizations in order to preserve the freshness and quality of our products at each stage. 

We are aware of the importance of the cold chain to preserve the freshness, quality and safety of our products. Thus, you can have total confidence in our commitment to provide you with refrigerated and frozen products that meet the highest standards.

If you cannot find a specific product on our site, do not hesitate to contact our customer service at email address hello@irasshai.co. We would be delighted to examine your request and receive your suggestions. We are always enthusiastic about discovering new products and new producers, and we will endeavor to improve our offer in an ever more relevant way. 

The selection in store at 40 rue du Louvre is more extensive than that of the site for the moment. There are indeed fresh and frozen products, an exclusive selection of Japan, several kitchen utensils and accessories, dishes, and even recipe books!
We hope to be able to offer these same objects on the site very soon and continue to enlarge our product offer. If you have suggestions, ideas or desires, we are attentive and will do the best to offer them!

Irasshai

Irasshai is the new meeting of Japanese cooking enthusiasts! The concept store is located in the heart of Paris: grocery store, restaurants, coffee, bar, cooking lessons, and much more! To find out more, we invite you to consult Our concept page

Irasshai is located at 40 rue du Louvre, Paris 1er. You will discover a grocery store, restaurants, coffee, bar, cooking lessons, and much more!

Irasshai is open 7 days a week


Kissaten ∙ Coffee: from 10 a.m. to 6 p.m.
Sakaba ∙ The bar: from 6 p.m. to 24 hours
The grocery store: from 10 a.m. to 10 p.m.
take -out: 11 a.m. to 6 p.m.
Shokudo ∙ The canteen: from 11:30 a.m. to 3 p.m. then from 6 p.m. to 10 p.m.
Biwan ∙ Table: Tuesday to Saturday from 7 p.m. to 10 p.m.

You can go to Shokudo · The canteen without reservation.

For the Biwan · The table You can book To offer you more flexibility!

We thank you very much for your interest in Irasshai. If you want to discuss possible privatization, Please complete this form.

We are looking for dynamic and enthusiastic people who are able to understand and promote our values. If you want to discover our job offers, please go to Our page dedicated to recruitment.

If you wish to submit a spontaneous application, please send us your CV as well as a cover letter to the email address hello@irasshai.co

Professionals

If you wish to discuss a possible partnership in connection with the Japanese cuisine, please contact us by email at the address hello@irasshai.co.

Our space is dedicated to Japanese cuisine and we select products strictly related to this theme. If you wish to offer us corresponding products, do not hesitate to write to us by email at the address hello@irasshai.co. You will be able to chat with the Purchasing team which will test the product and return to you if the SEO seems relevant to them. 

Can not find the answer to your question ?

Contact us!

If you have the slightest question, suggestion, note, do not hesitate to write us to hello@irasshai.co or fill out this form.


Thank you for your precious feedback!