FAQ - Frequently Irasshai Questions

Your health and safety are our priority at Irasshai. We understand the importance of taking food allergies into account during your purchases. To help you make informed choices, please take the following instructions into consideration:

Please consult the products labels carefully: we clearly indicate the ingredients on each packaging. Make sure you read the labels of products carefully to check the presence of current allergens such as gluten, nuts, dairy products, soybeans, crustaceans, eggs, etc.

Contact our customer service: if you have any questions or concerns about allergens present in our products, do not hesitate to contact our customer service at the address hello@irasshai.co. Our team will be delighted to help you and answer all your questions.

 We strive to offer you a pleasant and secure experience. If you have any suggestions to improve our product selection process for allergic people, do not hesitate to let us know.

At Irasshai, we are proud to offer a carefully chosen selection of Japanese products. First of all, we attach great importance to the quality of our products. We are working closely with producers and suppliers of confidence in Japan meticulously selected for their commitment to excellence.

We attach particular importance to the preservation of unique traditions and know-how of Japanese cuisine, by valuing craft and emblematic products. Of course, we ensure that these products meet the strictest standards in terms of quality, authenticity and food security.

We are constantly on the lookout for the latest trends, fresh arrivals and seasonal products in order to maintain a dynamic and diverse selection.

At Irasshai, your suggestions and requests are always welcome! We strive to listen to your needs and offer you an exceptional Japanese culinary experience.

It is important to understand the difference between the minimum durability date (DDM) and the deadline for consumption (DLC) to determine if a product is expired. 

Minimum durability date (DDM): This date is indicated on products that have a longer shelf life. It is generally used for non -perishable products such as preserves, pasta, dry products, etc. The DDM indicates the period during which the product retains its specific properties (taste, texture, aroma, etc.) under appropriate storage conditions. After the DDM, the product can gradually lose some of its qualities, but that does not necessarily mean that it is dangerous for health. You can always consume products after the DDM if they seem in good condition and do not have signs of deterioration (suspicious odor, change in color, altered taste, etc.). However, the quality can be altered and you need to use your personal judgment to decide if you want to consume them.

Deadline for consumption (DLC): This date is used for perishable and sensitive products, such as fresh products, dairy products, meat, fish, etc. The DLC indicates to what date the product can be consumed safely, provided that it is properly stored and manipulated. After the DLC, the product can become dangerous for health and it is strongly not recommended to consume it, even if it seems in good condition. It is important to strictly respect the DLC to avoid any risk of food poisoning.

To find out if a product is expired, it is essential to check the DDM or the DLC printed on the packaging. Be sure to comply with these dates and follow the manufacturer's specific recommendations concerning the storage and handling of products. If you have doubts about the freshness or safety of a product, it is best not to consume it and throw it as a precaution.

We draw your attention to the fact that some of the products imported from Japan presents the date in the AA / month mm / day JJ year format.

Do not hesitate to contact the customer service at the address hello@irasshai.co If you have additional questions or specific concerns regarding the shelf life and the safety of the products you buy.

We set up rigorous procedures to ensure that all our refrigerated and frozen products are stored, handled and transported in optimal conditions. We use cutting -edge refrigeration equipment and proven cold management techniques regularly controlled by third -party organizations in order to preserve the freshness and quality of our products at each stage. 

We are aware of the importance of the cold chain to preserve the freshness, quality and safety of our products. Thus, you can have total confidence in our commitment to provide you with refrigerated and frozen products that meet the highest standards.

If you cannot find a specific product on our site, do not hesitate to contact our customer service at email address hello@irasshai.co. We would be delighted to examine your request and receive your suggestions. We are always enthusiastic about discovering new products and new producers, and we will endeavor to improve our offer in an ever more relevant way. 

The selection in store at 40 rue du Louvre is more extensive than that of the site for the moment. There are indeed fresh and frozen products, an exclusive selection of Japan, several kitchen utensils and accessories, dishes, and even recipe books!
We hope to be able to offer these same objects on the site very soon and continue to enlarge our product offer. If you have suggestions, ideas or desires, we are attentive and will do the best to offer them!