Q&A

Your health and safety is our priority at iRASSHAi. We understand the importance of taking food allergies into account when making purchases. To help you make informed choices, please consider the following guidelines:

Please consult product labels carefully: we clearly indicate the ingredients on each package. Be sure to read product labels carefully to check for common allergens such as gluten, nuts, dairy, soy, shellfish, eggs, etc.

Contact our customer service department: if you have any questions or concerns about allergens in our products, please do not hesitate to contact our customer service department at [email protected]. Our team will be delighted to help you and answer any questions you may have.

 We strive to provide you with a safe and pleasant experience. If you have any suggestions for improving our product selection process for allergy sufferers, please let us know.

The availability of a product is indicated directly on its product page on our website. If an item is out of stock, or if you would like immediate confirmation, please contact our store on 01 84 74 35 30.

To be informed as soon as a product is back in stock, we recommend that you subscribe to the stock alert available on the product page concerned. You will automatically receive an email as soon as the item is back in stock.

At iRASSHAi, we're proud to offer a carefully selected range of Japanese products. Above all, we attach great importance to the quality of our products. We work closely with trusted producers and suppliers in Japan, carefully selected for their commitment to excellence.

We attach particular importance to preserving the unique traditions and skills of Japanese cuisine, by promoting artisanal and emblematic products. Of course, we also ensure that these products meet the highest standards of quality, authenticity and food safety.

We are constantly on the lookout for the latest trends, fresh arrivals and seasonal products to maintain a dynamic and diverse selection.

At iRASSHAi, your suggestions and requests are always welcome! We strive to listen to your needs and offer you an exceptional Japanese culinary experience.

It's important to understand the difference between Minimum Shelf Life (MSL) and Best Before Date (BBD) to determine if a product has expired.

Minimum Shelf Life (MSL): this date is indicated on products with a longer shelf life. It is generally used for non-perishable products such as canned goods, pasta, dry goods, etc. The MSL indicates the period during which the product retains its specific properties (taste, texture, aroma, etc.) under appropriate storage conditions. After the MSL, the product may gradually lose some of its qualities, but this does not necessarily mean that it is harmful to your health. You can still consume products after the MSL if they appear to be in good condition and show no signs of deterioration (suspect odor, color change, altered taste, etc.). However, the quality may be altered, and you must use your personal judgement to decide whether to consume them.

Best Before Date (BBD): this date is used for perishable and sensitive products, such as fresh produce, dairy products, meat, fish, etc. The BBD indicates how long the product is expected to remain fresh. The best-before date indicates how long a product can be safely consumed, provided it is properly stored and handled. Once the best-before date has passed, the product may become hazardous to health and should not be consumed, even if it appears to be in good condition. To avoid any risk of food poisoning, it is important to strictly respect the best-before date.

To find out if a product has expired, it's essential to check the best-before or sell-by date printed on the packaging. Make sure you respect these dates, and follow the manufacturer's specific recommendations on product storage and handling. If you have any doubts about the freshness or safety of a product, it's best not to consume it and to throw it away as a precautionary measure.

Please note that some products imported from Japan display the date in the format year YY / month MM / day DD.

Please contact customer service at [email protected] if you have any further questions or specific concerns about the shelf life and safety of the products you purchase.

We implement rigorous procedures to ensure that all our chilled and frozen products are stored, handled and transported under optimum conditions. We use state-of-the-art refrigeration equipment and proven cold chain management techniques regularly audited by third-party organizations to preserve the freshness and quality of our products at every stage. 

We understand the importance of the cold chain in preserving the freshness, quality and safety of our products. So you can have complete confidence in our commitment to providing you with chilled and frozen products that meet the highest standards.

If you are unable to find a specific product on our site, please contact our customer service department at the following e-mail address [email protected]. We look forward to hearing from you and receiving your suggestions. We're always keen to discover new products and producers, and we'll do our utmost to improve our offer in ever more relevant ways.